RMA
Our Return Policy
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At RKCCTV, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your product, you can return it under the following conditions: the item must be in its original packaging, unused, and in the same condition that you received it. Returns must be initiated within 30 days of purchase, and proof of purchase is required. Please note that certain items, such as clearance products, may not be eligible for return.
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To initiate a return, please contact our customer service team with your order details. Once your return is approved, you will receive instructions on how to send the item back to us. Upon receipt and inspection of the returned item, we will process your refund or exchange within 7 business days. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. Thank you for choosing RKCCTV, where your satisfaction is our priority.
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Step 1: Contact Customer Service
Get in Touch -
Step 2: Receive Return Authorization
Request Authorization -
Step 3: Ship Your Item
Send It Back
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Common Questions About Our Return Process
Learn MoreFind answers to the most frequently asked questions regarding our return policies and procedures.
Find answers to the most frequently asked questions regarding our return policies and procedures.
Common Questions About Our Return Process
What is the return period for purchased items?
You can return any item within 30 days of purchase as long as it is in its original condition and packaging.
Are there any items that cannot be returned?
Yes, customized products and clearance items are not eligible for returns.
How long does it take to process a return?
Once we receive your return, it typically takes 5-7 business days to process your refund.
Do I need a receipt to return an item?
Yes, a receipt or proof of purchase is required to process any returns.